What We Do

FLS LLC is committed to helping human services providers combine innovative, high-quality programming with a strong administrative infrastructure that promotes cost-effectiveness and the long-term sustainability of operations. Our consultants possess a detailed understanding of regulatory requirements and organizational best practices that allow them to tailor products and solutions to meet the unique needs of each client. Since its inception, FLS LLC has helped its clients to strategically plan for the future, grow business, establish fiscal controls, effectively communicate with regulators and payers, and design processes, tools and policies that exceed compliance expectations, enhance and maintain quality, and manage risk.

FLS LLC brings a project management approach to meeting our clients’ goals. Before every engagement, our team meets with the client to gain a full understanding of their specific objectives, develop customer-centered strategies to achieve the objectives. We then create a work plan to track completion of milestones and deliverables to ensure measurable results within the client’s identified timeframe. During the course of our engagements, we provide updated workplans at agreed upon intervals and use the workplans.

STRATEGIC PLANNING & BALANCED SCORECARD DEVELOPMENT

As in all business sectors, Strategic Planning provides human service-focused organizations with the necessary framework to establish a strategic direction, align business activities with mission, vision and values, and efficiently focus critical resources towards achieving stated goals and objectives. FLS LLC routinely coordinates the Strategic Planning process for our non-profit, for-profit, and government clients by helping each to set strategic goals and identify strategies to achieve them. Utilizing a Balanced Scorecard approach, FLS LLC works with clients to create a comprehensive project management and performance measurement framework that transforms strategic visions into specific, actionable steps and utilizes Key Performance Indicators (KPIs) to measure organizational success.

QUALITY MANAGEMENT

Providers of human services continue to seek ways to more objectively assess program quality, efficiently allocate resources and achieve compliance with regulatory requirements. Our consultants maintain extensive regulatory and program management experience within the human services space and routinely help clients identify strategies to improve data collection and utilize results to inform program management approaches. These strategies have included the creation of program-and site-specific risk assessment calculators and quality and incident management tools that allow for trend analysis and the real-time sharing of results among staff. As a result, our clients are able report results quickly and accurately and proactively implement quality improvement processes designed to limit and address adverse licensing events, reduce incidents and improve consumer outcomes.

FISCAL & FINANCIAL MANAGEMENT

Program reforms and stressors such as the growth of managed care delivery systems in home and community-based services programs, the increased use of value-based payment models, the near elimination of cost-based rates in favor of established fee schedules and the increased need for critical investments in technology and infrastructure have emphasized the need for providers to identify new and better ways to manage resources. FLS LLC is able to leverage its extensive human services financial management experience and work closely with providers of all types to develop tools and processes that allow for better informed financial-related decisions in areas such as program expansion, acquisitions, wage adjustments and other critical investments. Tools developed by FLS LLC permit the trending of revenues and associated expenses for individual service components, programs and sites and help to effectively manage client funds and track supplemental benefits.

In additional to tool creation, FLS LLC helps clients enhance internal fiscal and financial

capabilities by:

• Conducting analyses of provider fiscal operations in areas such as revenue cycle management and wage/OT ratios and including recommendations for process improvement.
• Providing interim CFO services.
• Delivering training to fiscal staff.
• Drafting fiscal policies and procedures.

PROGRAM DESIGN & IMPLEMENTATION

With decades of experience managing and supporting human service programs, our consultants possess a detailed understanding of program regulations, home and community-based waiver requirements, fee schedules and market needs and opportunities. This experience allows the firm to help clients design and implement financially viable programs and services that meet community needs and exceed consumer and regulatory expectations. FLC LLC assists clients by researching and identifying service opportunities that align with organizational strengths, coordinating licensing and program enrollment activities, drafting policies and procedures and developing quality management and budget tools to help administer programs and accurately bill for services. FLS LLC also helps clients create and execute program marketing plans to achieve desired service utilization.

STRATEGIC COMMUNICATIONS

With decades spent working on multiple sides of complex regulatory environments, FLS LLC understands the need for providers and government contractors to effectively communicate with payers and regulators to resolve issues that are critical to the success of the organization. FLS LLC routinely advises clients on all strategic communications and possesses a demonstrated track record of achieving positive results. In addition to advising clients and developing communications strategies, FLS LLC drafts correspondences, facilitates conversations with key stakeholders and communicates program compliance activities and organizational changes as part of required plans of correction or in response to other regulatory actions.

FLS LLC also maintains collaborative relationships with attorneys, government relations personnel and other subject matter experts and is able to make referrals for outside expertise based on the specific situation and needs of the client.

BUSINESS DEVELOPMENT

As human services organizations seek to achieve growth and build long-term value, FLS LLC works with clients to identify market opportunities and attain economic efficiencies through strategic partnerships and service expansion. Whether looking to offer new services to meet community needs, expand current offerings to new geographic locations or identify acquisition targets and partnership opportunities, FLS LLC’s understanding of Pennsylvania’s human services marketplace helps clients to achieve success. FLS LLC also maintains relationships throughout a number of service delivery systems and is regularly able to make connections that mutually benefit all parties.

Business Development services offered by FLS LLC include performing fiscal analyses on proposed services or other projects, assessing client strengths and market needs, providing outreach and conducting due diligence activities.